RETURNS AND EXCHANGES 

 

RETURNS POLICY - ONLINE STORE

CHANGE OF MIND / INCORRECT SIZE

If you have received your order and changed your mind or selected the incorrect size, we can provide a refund of the items excluding shipping costs.

Please email sales@newlands.net.nz a picture of the product in a re-sellable condition, your online order confirmation and the returns form completed in full.  - DOWNLOAD HERE -

Please note: We will NOT refund the shipping costs for the incorrect size when using the sizing suggestion.
This is solely the customers responsibility.

FAULTY PRODUCT - ONLINE STORE

Buckaroo provides a 12 month warranty on all products. If you believe your product is faulty please fill out the consumer warranty claims form and include a picture of the faulty product. This will be sent to the Buckaroo manufacturing  team for assessment and they will contact you via email. https://buckaroobelts.co.nz/pages/warranty

Buckaroo will provide a replacement or refund the item at the customers discretion if the product was purchased within 12 months and is deemed to be faulty due to a manufacturing or design defect only. 

We will not issue a refund if we deem the product has been misused, neglected or tampered with which includes the following:

- Repairs or modifications made to the product by any person other than Buckaroo Leather Pty Ltd.
- Operation of the product outside normal use
- Not taking precautionary measures to prevent damage occurring to the product
- Storing the product inappropriately
- Accidental damage or damage caused by environmental events
- Natural ageing of the product
- Damage caused by excessive heat or cold
- Normal wear and tear